Accessibility at CIBC

We’re committed to meeting the needs of our clients with disabilities in a manner consistent with the principles of independence, dignity, and equal opportunity.

Learn more about our accessibility plan, which outlines our strategy to prevent and remove barriers to accessibility.

Accessibility plan

Bank with us

Making sure our financial products and services are accessible to all our clients is of utmost importance to us. Discover how our accessibility services can enhance your banking experience.

Vision

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Pain

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Mobility

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Mental health

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d/Deaf and Hearing

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Neurodiversity

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Memory

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Developmental

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Supporting our communities

We’re committed to supporting our communities by creating access to opportunities and removing barriers to ambition for the next generation of leaders.

Video: Stories of impact (2:46)

Transcript for Martin's story. Opens a new window.

At CIBC, our accessibility journey is driven by our team members, whose passions and talents bring our commitment to life. Learn about some of their stories here.

Partnerships

Learn about the organizations and platforms we work with to further our approach.

Learn more about our partnerships.

CIBC Foundation

We’re proud to support a number of disability community organizations through the Inclusive Communities pillar of the CIBC Foundation. This pillar invests in the next generation of leaders from the disability community by supporting projects that increase access to education and employment for undeserved communities. Projects focus on reskilling, upskilling and addressing the digital divide.

Learn more about CIBC Foundation.

Our commitment

This Standard communicates our approach to promoting an accessible environment and outlines our commitment to providing information in accessible formats or with communication support upon request.

Accessible Customer Service Standard (PDF, 131 KB) Opens a new window.

CIBC’s Accessibility for Ontarians with Disabilities Act (AODA) (PDF, 130 KB) Opens a new window.

Supporting our team members

If you’re interested in a career at CIBC, we’re serious about helping you reach your full potential. This is why we designed our recruitment process with inclusion in mind.

Careers at CIBC

If you’d like to learn about working for CIBC, visit our career site. If you need accommodations for your application or interview, you’ll be able to request this as part of the application process.

Careers at CIBC

Inclusion at work

We embrace the diversity that makes each of us unique. Learn more about our bank’s commitment to inclusion.

Learn more about Inclusion at CIBC.

CIBC Sustainability Report

Read about our Accessibility Plan progress report located in the appendix of Sustainability Report.

2024 Sustainability Report (PDF, 9.4MB) Opens a new window.

Inclusion Partnerships

We take action to eliminate barriers to the hiring and advancement of persons with disabilities, and partner with esteemed organizations like Lime Connect and Specialisterne to achieve our goals.

Lime Connect Opens a new window.

Specialisterne Opens a new window.