CIBC Cookies
What are cookies?
A cookie is a small file created by a Web server on your computer that can be referenced when the website is visited or when a page on the site is visited. Cookies cannot access files or other information stored on your computer.
How does CIBC use cookies?
CIBC uses two types of cookies on our websites: session cookies and persistent cookies. Session cookies are used during a single website visit and are automatically deleted from your computer when you leave the site. Persistent cookies are used to track website activity over a longer period and remain on your computer until either you choose to delete them or they expire.
Session cookies perform several critical functions on CIBC's websites. For example, they protect your security while you are using CIBC Online Banking by ensuring that nobody else can view your data while you are signed on. They are also used to ensure that you don't pay the same bill twice during a single banking session. Your Web browser must allow session cookies in order for you to use CIBC Online Banking.
Persistent cookies are also used for a number of purposes on CIBC's websites. They are used for your convenience to save your CIBC Online Banking personal preferences. For example, you must allow persistent cookies if you want your browser to remember your Convenience Card number, your language preference and your default home page each time you sign on to Online Banking.
CIBC also uses persistent cookies to collect analytical information about how visitors use our websites. For example, we may measure website usage, access to online services, and the level of interest in particular products. We use this information to improve our service and provide a better experience for visitors to our websites.
To gather this information, we use persistent cookies that track how a computer uses our websites and whether the computer has been used to sign on to CIBC Online Banking. Currently, we don't use cookies to collect information about identifiable individuals or use cookie information to offer products and services to individuals. If this changes in the future, we will update this section.
CIBC never stores your personal financial information in cookies or uses cookies to track your Internet use after you leave CIBC websites.
Do I have to accept cookies?
CIBC Online Banking cannot be used without session cookies enabled in your Web browser. Session cookies are used for added security and convenience when banking on our website.
Depending on the Web browser you use, you may be able to configure it to accept session cookies but disable persistent cookies. If you do this, you will be able to use CIBC websites but your browser will not remember your personal preferences when you return to the site, including your Convenience Card number, language preference and default home page.
If you use Microsoft Internet Explorer, Firefox or Netscape Navigator for Windows, you can follow the instructions below to accept session cookies but disable persistent cookies. If you use Apple Safari or Firefox for MacOS, you cannot disable session cookies independently of persistent cookies.
How to set your browser to accept or disable cookies
Firefox 1.5 for Windows
- Choose "Options" from the "Tools" menu.
- Click the "Privacy" icon in the "Options" menu.
- Select the "Cookies" tab.
- To enable cookies, check the "Allow sites to set Cookies" box.
- To disable cookies, uncheck the "Allow sites to set Cookies" box.
- Select "OK" to close the "Options" window.
Firefox 1.0 for Windows
- Choose "Options" from the "Tools" menu.
- Click the "Privacy" icon in the "Options" menu.
- Click "Cookies" to expand the section.
- To enable cookies, click the "Allow sites to set cookies" box.
- To disable cookies, uncheck the "Allow sites to set cookies" box.
- Select "OK" to close the "Options" window.
Microsoft Internet Explorer 6.0 for Windows
- Choose "Internet Options" from the "Tools" menu.
- Select the "Privacy" tab.
- Under "Settings", select the "Advanced" button.
- Make sure that "Override automatic cookie handling" is selected.
- To accept all cookies on CIBC.com, select the "Accept" option for first-party and third-party cookies.
- If you wish to disable persistent cookies, select the "Block" option for first-party and then select the checkbox for "Always allow session cookies". Session cookies must be enabled for CIBC Online Banking to function.
- As an alternative to completely disabling persistent cookies, you can select the "Prompt" option for First-party Cookies and the checkbox for "Always allow session cookies". In this case, your browser will ask you each time whether you want to accept the persistent cookie or not.
- Select "OK" in Advanced Privacy Settings.
- Select "OK" in Internet Options.
Microsoft Internet Explorer 5.5 for Windows
- Choose "Internet Options" from the "Tools" menu.
- Select the "Security" tab.
- Select "Custom Level" to display Security Settings.
- Scroll down until you see the cookie section of the list.
- To disable persistent cookies, select the "Disable" option under "Allow cookies that are stored on your computer". Select "Enable" to enable cookies.
- As an alternative to completely disabling persistent cookies, you can select the "Prompt" option under "Allow cookies that are stored on your computer". In this case, your browser will ask you each time whether you want to accept the persistent cookie or not.
- Session cookies must be enabled for CIBC Online Banking to function. Internet Explorer refers to these as "per-session cookies". Select "Enable" to accept session cookies.
- Select "OK" in Security Settings.
- Select "OK" in Internet Options.
Netscape Navigator 7.2 or later for Windows
- Choose "Preferences" from the "Edit" menu.
- Select the triangle next to "Privacy & Security".
- Select "Cookies".
- Select "Allow all cookies" or one of the other two enable options to accept cookies. Do not select "Disable cookies" because this will disable session cookies, which are required for CIBC Online Banking.
- You can configure Navigator to allow session cookies but disable persistent cookies if you select "Allow cookies based on privacy settings" and then select "View". In the Privacy Settings dialog box, choose the "custom" privacy level, and select "Session" in each of the drop-down menus below. Select "OK".
- As an alternative to completely disabling persistent cookies, you can select "Allow all cookies" and then select "Ask for each cookie". Then, the browser will ask you each time whether you want to accept the persistent cookie or not. Select "OK" to close Privacy Settings.
- Select "OK" to close the Preferences window.
Apple Safari 2.0 or later for MacOS
- Choose "Preferences" from the "Safari" menu.
- Select the "Security" icon from the menu.
- Select "Always" to accept all cookies or "Only from sites you navigate to". CIBC Online Banking will work with either option. You cannot disable cookies in Safari without disabling the session cookies required for Online Banking, so do not select "Never".
- Close the Preferences window.
Firefox 1.0 or later for MacOS
- Choose "Preferences" from the "Firefox" menu.
- Select the "Privacy" icon.
- Select the triangle next to "Cookies" to expand it.
- Check "Allow sites to set cookies". You cannot disable cookies in Firefox without disabling the session cookies required for Online Banking. Instead, you may choose "Ask me every time" from the drop-down box next to "Keep Cookies".
- Select "OK".
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