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Digital banking guarantee

Your money, our promise

It’s simple: if you’ve been a victim of fraud, and you’ve met all of your responsibilities, we promise to return 100% of the money you’ve lost from your CIBC accounts.

How can I make sure I'll get my money back?

Follow a few simple guidelines and we’ll help you recover anything you’ve lost.

What to do

Select a password that is hard to guess. If your account uses security questions, make sure the answers are hard to guess as well
Set a password on any device you use for banking, like your phone, computer or tablet
Review your bank statements often, and let us know right away if there’s a mistake
Help us with any investigation into improper access to your accounts

What not to do

Don’t keep copies of your passwords stored on any device you use for CIBC Online Banking or CIBC Mobile Banking
Don’t share your passwords (or security question answers, if your account uses them) with anyone
Don’t use Online Banking on any computer that isn’t running up-to-date anti-virus/anti-spyware software and a firewall

For more information, read our Electronic Access Agreement and other agreements for your accounts, products and services. The guarantee is governed by the terms of these agreements.

Think you've been a victim of fraud? Let's get in touch.

When emailing us, please:

Describe the fraudulent incident

Attach or include any fraudulent emails you received or anti-virus/anti-spyware scan logs

CIBC Imperial Investor Service

Contact your Financial Advisor or call

1-800-661-7494 Opens your phone app.

Private and Investment Counsel

Contact your Investment Advisor

CIBC Wood Gundy

Contact your investment advisor or call clients relations at

1-800-563-3193Opens your phone app.

You can use internet telephony options, like Skype, to call any CIBC toll-free phone number.