What You Can Do
If you think you have been a victim of fraud (e-mail fraud, identity fraud, phishing, spyware), please do the following so we can investigate:
1. Select . An e-mail message window will open.
2. Describe the fraudulent incident.
3. Attach or include any fraudulent e-mails you received or anti-virus/anti-spyware scan logs.
4. Select the Send button.
Note: If you believe someone has obtained your card number and password, please call one of the following numbers immediately to change your password.
CIBC Online Banking
1-800-465-2422 (Canada and U.S.)
1-902-420-2422 (Outside Canada and U.S.)
CIBC Investor's Edge
1-800-567-3343
CIBC Wood Gundy Online
1-800-563-3193
CIBC Imperial Investor Service
1-800-661-7494
Keep your password and bank machine Secret Code safe
Do not share your CIBC Online Banking password or bank machine Secret Code (PIN) with anyone. Giving your password or Secret Code to another person or company places your finances and privacy at risk.
Change your password regularly and use a different password than you use for other websites. Make it difficult for others to guess your password by using a combination of letters and numbers in your password. If you think someone knows your password, change it right away.
Keep your Personal Verification Question (PVQ) answers safe
Do not share your Personal Verification Question (PVQ) answers with anyone, and do not disclose them in any e-mails. Giving your PVQ answers to another person or company places your finances and privacy at risk. CIBC will never send you an e-mail requesting this information.
Your PVQ answers for CIBC Online Banking should be unique - do not use PVQ answers that you have used previously on other web sites.
Look for the lock icon
Before entering personal information on a website, look for the "lock" icon in your browser. A closed lock or padlock indicates that the website you are on is secure.
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Clear your browser's cache
If you use a public or shared computer with CIBC Online Banking, it is vital that you sign out when you are finished. Once you have signed out, you should delete the browser's cache. The cache maintains a copy of web pages that have been viewed recently. Find out more
Protect your computer from viruses
There are various forms of computer viruses on the Internet that target online financial services. It is important for you to help us protect the privacy of your information by ensuring that appropriate security programs are installed on any computer you use to access online banking.
Protect your computer by ensuring you have an anti-virus program installed and that you update it regularly. Most anti-virus programs offer automatic upgrades to help ensure you are always up to date. Viruses can damage your computer, lead to the loss of your files, and some can capture information from your computer and send it across the Internet to other computers.
Do not open attachments to e-mails unless you trust the person or company that sent you the e-mail. Ensure your anti-virus program automatically scans your e-mail attachments for viruses.
Free anti-virus software trial offer
Use a firewall
When your computer is connected to the Internet, it is vulnerable to "attack" through the Internet connection. Although this is a problem for all types of Internet connections, DSL and cable modem connections are more vulnerable because they offer an "always on" capability. You can help protect your computer from attack by using a personal firewall. Personal firewalls can be software, hardware, or both, and create a barrier to attacks.
Microsoft Windows XP and Apple MacOS X both include basic personal firewalls, but you must activate them to be effective.
| Microsoft Windows XP: Configure the Internet Connection Firewall | |
| Apple MacOS X: Enable MacOS 10.3 firewall protection |
Free anti-virus software offer
Direct Deposit and Online Banking
Arrange with your employer to have your salary deposited directly to your CIBC account so you can prevent lost or stolen cheques. With CIBC Online Banking, you can also set up recurring transfers and payments from your CIBC account so that your obligations are met automatically.
Shop with Verified by Visa
Verified by Visa protects your CIBC VISA* card with a password. Once you set up your free Verified by Visa password, you will be prompted for it when you use your CIBC VISA card to make purchases at participating online merchants.
* Visa Int./CIBC lic. User
Install security updates
Most personal computers use the Microsoft Windows and Apple MacOS operating systems. The makers of these systems regularly issue security updates to protect against new and emerging threats. You should download and install security updates regularly or configure your operating system to automatically check for new updates.
| Windows: To download the latest Microsoft Windows updates, visit Windows Update | |
| MacOS X: Choose "Software Update" from the Apple menu. |
Beware of e-mail fraud
Be wary of e-mails that ask for personal information and never provide your personal passwords, personal information numbers or login information for CIBC Online Banking. Find out more
Beware of identity fraud
Take steps to protect yourself against identity fraud, including protecting your personal information, memorizing your passwords and reporting thefts and losses immediately. Find out more
Look for privacy policies on other websites
CIBC websites provide links to other websites that are not operated by CIBC or governed by CIBC's privacy policy or security standards. If you visit one of these websites, you should read their unique privacy and security policies before entering data on those sites.
Copyright® 2008 Canadian Imperial Bank of Commerce. All rights reserved.