Accessibility at CIBC

We’re committed to meeting the needs of our clients with disabilities in a manner consistent with the principles of independence, dignity, integration and equal opportunity.

Bank with us

Making sure our financial products and services are accessible to all our clients is of utmost importance to us.

Learn more about the services we offer to clients with disabilities.

Blind or low vision

If you’re partially or fully blind or low vision, your banking experience can be seamless.

Learn more about visual disabilities

Mobility and dexterity

If you have a motor disability or use a mobility device, you can bank in a way that works for you.

Learn more about mobility and dexterity disabilities

d/Deaf, hard of hearing or speech disabilities

If you have an auditory or speech disability, you can use our services easily.

Learn more about auditory and speech disabilities

Neurodiversity and cognitive disabilities

If you’re neurodivergent or have a cognitive disability, we want to make sure you have the resources you need to do your banking.

Learn more about cognitive disabilities

Mental health

We’re committed to promoting mental health awareness and supporting our team members’ mental wellbeing.

Learn more about mental health

Our commitment

We’re committed to creating an accessible environment and experiences for all our clients and team members with disabilities.

Our accessibility plan

This plan outlines our strategy to prevent and remove barriers to accessibility.

CIBC’s Accessibility Plan

Accessibility Plan progress report — located in Appendix of Sustainability Report (PDF, 10 MB)

CIBC’s Accessibility for Ontarians with Disabilities Act (AODA) accessibility plan
(PDF, 125 KB)

Accessible customer service

This policy communicates our approach to promoting an accessible environment.

CIBC’s Accessible Customer Service Policy (PDF, 130 KB) Opens in a new window.

Online banking compliance

CIBC follows the Web Content Accessibility Guidelines (WCAG) provided by the W3C, the primary governing body of the internet, to make sure our website is accessible to all.

WCAG 2 Overview Opens in a new window.

Supporting our communities

We’re committed to supporting our communities by creating access to opportunities and removing barriers to ambition for the next generation of leaders.

Learn more about our community support

Supporting our team members

If you’re interested in a career at CIBC, we’re serious about helping you reach your full potential. This is why we designed our recruitment process with diversity in mind.

Careers at CIBC

If you’d like to learn about working for CIBC, visit our career site. If you need accommodations for your application or interview, you’ll be able to request this as part of the application process.

Inclusion and diversity

We embrace the diversity that makes each of us unique. Learn more about our bank’s commitment to inclusion.

Contact us

Have questions, concerns or complaints? Reach out to us.

Meet with us Opens in a new window.

Find an ATM or banking centre Opens in a new window.

Let us know your complaints

Call us at 1-800-465-2422 Opens your phone app. or 1-800-465-7401 Opens your phone app.

We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).