to Online Banking or the Mobile Banking App.
This will take you to the Send Money page.
Or follow the directions to add a new contact.
Note: A contact must have access to online or mobile banking at a Canadian financial institution.
Enter the amount you want to send, select the account you’d like to transfer money from and enter an optional message. Select “Next.”
Enter a security question with an answer that only you and your contact know. Enter the answer.
Follow these easy tips and protect yourself from fraud
Do
- Create difficult and unique security questions that only you and the recipient will know.
- Only share the security question answer with the recipient over a secure method of communication, like over the phone.
Don’t
- Include the security answer in your question.
- Share your security question answer over email, text or social media.
- Reuse the same security question answer for multiple recipients.
Note: If your contact is registered for Autodeposit from Interac e-Transfer, you won’t be asked to enter a question and answer.
Select “Next.”
Select “Send Money.”
Select “Yes.”
Your contact will receive a notification and can claim the money within 30 days.1
to Online Banking or the Mobile Banking App.
On the set-up page, enter your name, email address, mobile number and notification preferences. Select “Next.”
to the terms and conditions.
Now you’re ready to transfer your money.
to Online Banking or the Mobile Banking App.
Select “Contact List,” then “Add Contact.”
Select “Add Recipient.”
Enter the name, choose how to notify the contact, then enter the contact’s email address or mobile number.
Select “Add Contact.”
Select “Save.”
In some cases, you may have to do an extra step.
You will receive a verification code via text or a phone call. Enter the code to add your contact.
Note: The code you receive by text will be in the body of the message.
You can now send money to or request money from this contact.
Sign on to Online Banking or the Mobile Banking App.
Select “Interac e-Transfer,” then select “Autodeposit Settings.”
Select “Settings.”
Next, select a deposit account. Anytime anyone sends you money using Interac e-Transfer to this email address or mobile phone number, it will automatically be deposited into the selected account.
Note: Once an email or Canadian mobile phone number is registered to an account for Autodeposit, it can't be registered again with another account at another bank.
Select “Register” then review details and select “Confirm.”
Review details and select “Register.”
When you receive the verification email or text message, select “Complete registration.”
Note: The registration link in your verification email or text message from Interac will expire in 24 hours.
You're now registered for Autodeposit.
to Online Banking or the Mobile Banking App.
Select the contact or add a new contact, enter the amount you're requesting, select the account where you want the funds to be deposited and enter an optional message.
Select the checkbox to confirm you have an existing relationship with this contact.
Once the contact fulfills your request for money, you’ll be charged $1.50.
Some CIBC accounts include unlimited Interac e-Transfer transactions1. Find the right account for you.
Request money limits:
- Each transaction has a maximum request limit of $1,000
- You can have a maximum of 10 unfulfilled Interac e-Transfer Request Money transactions at one time
Before you select any link, make sure the email is expected and from someone you know on behalf of Interac e-Transfer.
to CIBC Online Banking or the CIBC Mobile Banking App.
Select “Send Money.”
Select “Next.”
Or select “Decline” to decline the request for money and end the transaction.
to withdraw the money from.
Select “Send Money.”
Select “Yes.”
The money will be transferred immediately and you won’t be able to reclaim or cancel it.
There is no fee for fulfilling a request for money.
to Online Banking or the Mobile Banking App.
Select “Status.” Choose the month and select the transaction.
Select “Status.” Locate the transaction and select it.
Select “Stop this Interac e-Transfer,” then “Next.”
Mobile Banking App
Select “Stop,” then “Next.”
A fee is applicable to stop the transaction. Check how much additional fees cost
Review and agree to the terms and conditions, then select the account where you want the funds to be deposited.
6. Confirm the stop payment.
Select “Stop Interac e-Transfer.”
Select “Yes.”
• The contact declined the transfer.
• The 30-day period for the contact to claim the transfer has expired.
• The email address or mobile phone number you entered for your contact is invalid.
• The contact was unable to provide the correct answer to the security question.
In these cases, your money will automatically be deposited back into your account. Returning the funds may take up to 30 days.
to Online Banking or the Mobile Banking App.
Select “Status.” Choose the month and select the transaction.
Select “Status.” Locate the transaction and select it.
Select “Stop this Interac e-Transfer,” then “Next.”
Mobile Banking App
Select “Stop,” then “Next.”
A fee is applicable to stop the transaction. Check how much additional fees cost
Review and agree to the terms and conditions, then select the account where you want the funds to be deposited.
6. Confirm the stop payment.
Select “Stop Interac e-Transfer.”
Select “Yes.”
• The contact declined the transfer.
• The 30-day period for the contact to claim the transfer has expired.
• The email address or mobile phone number you entered for your contact is invalid.
• The contact was unable to provide the correct answer to the security question.
In these cases, your money will automatically be deposited back into your account. Returning the funds may take up to 30 days.