Escalate your complaint

If you feel that your complaint hasn’t been resolved after speaking with your advisor or a client service representative, then complete this form to escalate your complaint to a CIBC Client Care Representative.

Please provide details relevant to your concern or complaint in the message field. To help us resolve this in a timely manner, be sure to include your contact information and where you prefer to be reached in the spaces below.

We will use the information in this form to contact you and to resolve your complaint. Our privacy policy tells you more about how and why we handle personal information, and your privacy rights and choices.

Contact information

First name

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Last name

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Phone number and area code

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Extension (optional)

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Email address (optional)

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Postal code (optional)

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Complaint information

8-digit case number (optional)

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Your message to Client Care

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