CIBC Mobile is protected by the CIBC Online Security Guarantee

The security of our customers' financial information is important to CIBC. That's why we offer the CIBC Online Security Guarantee.

In the unlikely event that someone gains unauthorized access to your accounts through CIBC Mobile Services, we will reimburse you 100% of the money lost from your accounts provided you have met your responsibilities to us.

Help us protect your information

To benefit from the security of the CIBC Online Security Guarantee, you need to do your part to help us protect your information and finances. This means meeting your responsibilities under your agreements with us, including:

• Carefully selecting your password and never disclosing it to anyone
• Reviewing your statements and reporting errors within the time periods set out in your account agreement
• Assisting us in any investigation into improper access to your accounts
• Setting a passcode on your mobile device for increased security to prevent unauthorized access to your one-time verification code when it is sent to you when you perform a sensitive transaction

For full information, read the CIBC Online Security Guarantee and our Electronic Access Agreement, and the other agreements for your products and services. The guarantee is governed by the terms of these agreements.