CIBC Mobile Banking security

Feel safe when you bank with the CIBC Mobile Banking® App. Help us keep your account secure by taking a few simple steps to protect your information.

Help us protect your information

In the unlikely event someone gains unauthorized access to your account through CIBC Mobile Banking, we’ll return 100% of the money lost from your CIBC accounts, as long as you’ve taken the necessary steps to keep your banking information secure.¹

This means meeting your responsibilities under your agreements with us, including:

Select strong account passwords, and if your account uses security questions, choose answers that are hard to guess
Set a password on any device you use for banking, like your phone, computer or tablet
Review your statements often and let us know right away if there’s a mistake
Help us with any investigation into improper access to your accounts
Don’t keep copies of your password stored on any device you use for CIBC Online Banking® or CIBC Mobile Banking
Don’t share your passwords, one-time verification codes or account security questions with anyone
Don’t use Online Banking on any computer or device that isn’t running up-to-date anti-virus or anti-spyware software and a firewall

For more information, read the CIBC Digital Banking Guarantee and our Electronic Access Agreement, along with the other agreements for your accounts, products and services. The guarantee is governed by the terms of these agreements.

Learn more about account safety

CIBC Digital Banking Guarantee

Find out more about our guarantee, how you’re protected and what your responsibilities are.

Online banking safety tips

Discover more tips to safeguard your account and keep your banking information secure.

Privacy policies

Learn how we limit the collection, use and disclosure of personal information.

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