Services

Plain language

We’re continuing our efforts to use plain language in our writing wherever possible, with a focus on simple wording and clear instructions.

While this work remains ongoing across our bank, we continue to make sure that our clients have access to any information they need.

Service animals and support persons

We’re happy to accommodate a support person or service animal when you visit our premises and access our services.

Partnership with Magnusmode

How it works

The app uses digital card decks that provide illustrated instructions for daily activities, including banking.

The CIBC Card Decks take a step-by-step approach to help you learn about banking and money management.

Topics include how to deposit a cheque, how to pay a bill and how to withdraw money from a bank machine.

Is MagnusCards for you?

Anyone who benefits from structured, step-by-step guidance can use MagnusCards. The app is particularly useful for those with autism spectrum disorder (ASD), ADHD, acquired brain injury, Down syndrome, dementia and other intellectual and cognitive disabilities.

Download the app:

Download through the Apple App store. Opens in a new window.
Download through Google Play. Opens in a new window.

Registered Disability Savings Plan (RDSP)

Services for other disabilities

Contact us


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Find an ATM or banking centre Opens in a new window.


Let us know your complaints


Call us at 1-800-465-2422 Opens your phone app. or 1-800-465-7401 Opens your phone app.

We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).