Resolving your complaints

Our lines of business

Not sure who to contact with a concern or complaint? Here are descriptions of each of our lines of business to make sure your concern gets resolved.

CIBC Asset Management

Select CIBC Asset Management if your complaint is about institutional investment advisory or services.

CIBC Capital Markets

Select CIBC Capital Markets if your complaint is about mergers and acquisitions advisory services, debt financing, equity financing or risk management services. 

CIBC Commercial Banking

Select CIBC Commercial Banking if your complaint is about cash management products, commercial accounts, the Business Client Centre or the services of a commercial banking Relationship Manager.

CIBC Imperial Investor Service

Select CIBC Imperial Investor Service if your complaint is about personalized investment advice or the services of a CIBC Imperial Investor Service advisor.

CIBC Imperial Service

Select CIBC Imperial Service if your complaint is about personalized financial planning or the services of a CIBC Imperial Service advisor.

CIBC Investor's Edge

Select CIBC Investor's Edge if your complaint is about self-directed online investing.

CIBC Personal and Business Banking

Select CIBC Personal and Business Banking if your complaint is about any personal or business banking products or services such as bank accounts, credit cards, mortgages, loans or the services of a personal or business banking representative.

CIBC Private Banking

Select CIBC Private Banking if your complaint is about your Private Banking account or the services of a CIBC Private Banker.

CIBC Private Investment Counsel

Select CIBC Private Investment Counsel if your complaint is about your managed investment account where you have a relationship with a Private Investment Counsellor.

CIBC Securities Inc.

Select CIBC Securities Inc. if your complaint is about your mutual funds account or your Personal Portfolio Services (PPS) account.

CIBC Trust

Select CIBC Trust if your complaint is about trustee service or trust management.

CIBC Wood Gundy

Select CIBC Wood Gundy if your complaint is about private wealth planning or investment management services where you have a relationship with a Wood Gundy Investment Advisor.