In-person authentication

Feel at ease with our in-person identity verification process at the banking centre. Our representatives will guide you and let you know what’s required of you.

Have a secure in-person branch experience

We'll verify your identity each time you visit a CIBC banking centre. This is to protect you, your information and your assets, as well as our CIBC employees.

Use multi-factor authentication

We validate your identity using 2 or more verification methods. Using these techniques increases our security, protects you and mitigates any potential risks.

Verify you and your transactions

We'll authenticate your identity at our CIBC banking centre for any monetary or non-monetary transactions.

Stay safe from fraud

Our security measures and verification methods help safeguard your money and accounts, and minimize the risk of fraud and identify theft.

Our in-person authentication methods

To make things easier for you, please have the following ready:

Your CIBC debit or CIBC credit card

And either:

Your mobile device, to receive our notification with a unique one-time verification code (OTVC). Share the OTVC with the banking representative to authenticate you.
Your government-issued photo ID, such as your driver's license or passport. We use it to verify your identity, using secured scanning technology. In some circumstances, we may need more than one ID for confirmation.

These security measures help safeguard your money, minimize the risk of fraud and identity theft, and make our banking centre safer for everyone.

Additional verification methods

Your security is important to us. In some situations, we may ask you to provide additional information to validate your identity.

Knowledge-based questions

We'll ask you questions that only you, as the account holder, would be able to answer. These questions may be different each time you visit a banking center.

Secondary support

We'll connect with our Secondary Support team by phone to help complete the verification process. We may bring you into a private office to protect your privacy.

Signature match

When we require your signature to authorize a transaction, we'll compare it to the account opening signature we have on file.

Your in-person authentication questions answered

What if I don't have a government-issued photo ID with me?

Why do I experience different authentication methods?

Will my authentication experience be different if I'm not at my home banking centre?

Why do you ask what my funds will be used for?

What if I’ve lost my CIBC debit card or CIBC credit card?

What if I don’t have a mobile device?

List of acceptable IDs

A driver's license issued in Canada, as permitted to be used for identification purposes under provincial law. In Quebec, this can only be used if you volunteer it when asked for identification. In British Columbia, a BC Services Card may indicate it is a Services Card and a driver's license; either a standalone BC Service Card or a combined BC Driver's License and Services Card can be accepted
A Canadian passport
A NEXUS card
A CANPASS Air membership card issued by Canada Border Services Agency
A Certificate of Canadian Citizenship or a Certification of Naturalization, in the form of a card but not a commemorative issue
A Canadian Permanent Resident card
A Certificate of Indian Status issued by the Government of Canada
A provincial or territorial health insurance card, as permitted to be used for identification purposes under provincial law. This form of identification is not valid in Ontario, Manitoba or Prince Edward Island. In Quebec, this can only be used if you volunteer it when asked for identification. In British Columbia, a BC Services Card may indicate it is both a Services Card and a driver's license; either a standalone BC Service Card or a combined BC Driver's License and Services Card can be accepted
An Ontario Photo Card issued by the Government of Ontario
A document or card, bearing your photograph and signature, issued by any of the following authorities or their successors:
- Insurance Corporation of British Columbia
- Alberta Registries
- Saskatchewan Government Insurance
- Department of Service Nova Scotia and Municipal Relations
- Department of Transportation and Public Works of the Province of Prince Edward Island
- Service New Brunswick
- Department of Government Services and Lands of the Province of Newfoundland and Labrador
- Department of Transportation of the Northwest Territories
- Department of Community Government and Transportation of the Territory of Nunavut
A Government of Canada employee ID card with your name and photograph
A Manitoba Public Insurance Corporation (MPIC) card
A Yukon General ID Card
A Canadian Firearms Licence
A Provincial or Federal Police force ID card
A Canadian Forces ID Card
A Correctional Services Canada ID card
A United States Permanent Resident Card (Green Card)
A United States Certificate of Citizenship
A United States Certificate of Naturalization
A United States driver's licence
A United Kingdom driver's licence
An eligible foreign passport

Learn more about our verification methods

Two-step verification

An extra layer of security that confirms your identity by a unique code.

Voice verification

Technology that uses your voice to help protect you from fraud in real time.

Interac^® verification service

A digital identity service that helps verify you with trusted third parties.