Submit an appeal to the CCAO

If you feel that your complaint has not been resolved after speaking to a CIBC Client Care Representative, then complete this form to escalate your complaint to the Client Complaint Appeals Office.

Please provide details relevant to your concern or complaint in the message field. To help us resolve this in a timely manner, be sure to include your contact information in the spaces below.

We will use the information in this form to contact you and to resolve your complaint. Our privacy policy tells you more about how and why we handle personal information, and your privacy rights and choices.

Contact information

First name

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Last name

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Phone number and area code

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Extension (optional)

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Email address (optional)

Enter a valid email address in the format email@example.com.

Postal code (optional)

Enter your postal code in the proper format using only letters and numbers, like this: A1A 1A1.

Complaint information

8-digit case number

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Your message to the CCAO

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Privacy and Security

Legal

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