Canada Post service disruption

If you receive printed statements for your account(s) in the mail, they may be delayed until a postal disruption is over. Remember to make your required payments to meet your financial obligations, and visit CIBC Online Banking and CIBC Mobile Banking to review your most recent statements.

Simply sign on to CIBC Online Banking from your computer or device and change your settings. For step-by-step instructions, visit our How-To page. You can then review eStatements for your credit cards and bank accounts online or on your mobile device, as well as for your personal lines of credit and investment accounts.

Sign up for CIBC Online Banking and CIBC Mobile Banking to pay your bills electronically any time. You can use these services to set up recurring bill payments, so you never miss a payment.

Or, you can pay your bills by: 

• Using a CIBC ATM
• Setting up pre-authorized payments with the bill payment merchants. Contact the merchant to find out if pre-authorized payments are available.
• Visiting a CIBC Banking Centre
• Calling CIBC Telephone Banking

Sign up for CIBC Online Banking and CIBC Mobile Banking and register for eStatements to review and print copies of the following statements any time:

• Bank accounts
• Credit cards
• Personal lines of credit (PLCs)
• Investments — including, Personal Portfolio Services and Securities Inc. mutual fund account statements, GIC statements, and Retirement Savings Plan, Retirement Income Fund and Tax-Free Savings Account statements

Remember, you are required to continue to make regular payments to meet your financial obligations in the event of a Canada Post service disruption.

Government of Canada cheques

Canada Post employees have agreed to deliver the following Government of Canada cheques on a monthly basis:

• Canada Pension Plan (CPP)
• Old Age Security (OAS)
• Canada Child Benefit (CCB)
• Veterans Affairs Canada Disability Pensions

All other cheques

• During the service disruption, you may experience delays
• Contact the cheque issuer to determine if the money can be sent to you a different way, such as by Interac e-Transfer® or wire payment
• For cheques issued by CIBC or the Government of Canada, set up direct deposit to get the funds directly transferred to your bank account. For more information, visit set up direct deposits.

Credit cards with a November expiry date and debit cards with an expiry date between November 2024 and March 2025 were mailed in October. All existing credit and debit cards will remain active until the last day of the expiring month — for example, December 31 is the expiry date for a card expiring in December. If you have previously added your card to your mobile wallet, you can continue to pay with your mobile device while you wait for the new card to arrive. Your new expiry will be automatically updated in your mobile wallet. For the latest updates, visit our website. 

You can request a replacement through CIBC Online Banking or CIBC Mobile Banking. If you have previously added your card to your mobile wallet, you can continue to pay with your mobile device while you wait for the new card to arrive. Your new card will be automatically updated in your wallet. For the latest updates, visit our website.

You can visit the nearest CIBC Banking Centre to receive a replacement for a lost, stolen or damaged CIBC debit card. Any replacement debit card from a banking centre will not have the same card number as the current one. You’ll need to add this new debit card to your mobile wallet.

You can choose your PIN online by visiting our website. From there, you can follow the instructions. Or, you can visit the nearest CIBC Banking Centre or call Telephone Banking for help setting up a new PIN.

Cards issued to clients may be delayed. In the event of a full stoppage, we may hold your card until the disruption is over. You can continue transacting by adding the debit or credit cards to mobile wallets. For a new debit card, you can go to the nearest CIBC Banking Centre.

You can order cheques through CIBC Online Banking or CIBC Mobile Banking, but orders may be delayed due to the postal service disruption. In the event of a full stoppage, we may hold your cheques until the disruption is over. If you have an urgent need, you can choose the “Cheque Express” shipping option.

Check your email for a secure message from us to validate your identity, or you can wait until a Canada Post depot in your area is open.