Canada Post service disruption

If you receive printed statements for your account(s) in the mail, they will be delayed until service returns to normal. Remember to make your required payments to meet your financial obligations, and visit CIBC Online Banking and CIBC Mobile Banking to review your most recent statements or switch to eStatements.

Simply sign on to CIBC Online Banking from your computer or device and change your settings. For step-by-step instructions, visit our How-To page. You can then review eStatements for your credit cards, bank accounts, personal lines of credit and investment accounts online or on your mobile device.

If you have a CIBC Investor’s Edge or CIBC Imperial Investor’s Service account, you’ll need to access those accounts online and register for eDocuments, to switch to digital account statements and other account-related notices.

Manage your money by setting up real-time alerts, including: 

• Balance alerts: We’ll automatically notify you whenever the available balance or credit in your account reaches a set threshold, so you can avoid running low on funds.
• CIBC Smart Balance Alert™: We’ll send you an early morning text message notifying you if your deposit account is short on funds. This will give you a chance to deposit funds into your account to avoid an NSF fee or a declined payment. 

Learn how to set up alerts

Sign up for CIBC Online Banking and CIBC Mobile Banking to pay your bills electronically any time. You can use these services to set up recurring bill payments, so you never miss a payment.

Or, you can pay your bills by: 

• Using a CIBC ATM
• Setting up pre-authorized payments with the bill payment merchants. Contact the merchant to find out if pre-authorized payments are available.
• Visiting a CIBC Banking Centre
• Calling CIBC Telephone Banking

Sign up for CIBC Online Banking and CIBC Mobile Banking and register for eStatements to review and print copies of the following statements any time:

• Bank accounts
• Credit cards
• Personal lines of credit (PLCs)
• Investments — including, Personal Portfolio Services and Securities Inc., CIBC Investment Accounts statements, GIC statements, and Retirement Savings Plan, Retirement Income Fund and Tax-Free Savings Account statements

If you have a CIBC Investor’s Edge or CIBC Imperial Investor’s Service account, you will need to access these digital statements by signing on to your brokerage account and selecting eDocuments from the menu options.

If you have a CIBC Business Plus account (Aeroplan Visa Business Plus, Aventura Visa for Business Plus, Corporate Classic Plus Visa), eStatements are not available. Business Plus clients are encouraged to enroll to receive their statements via email.

Remember, you are required to continue to make regular payments to meet your financial obligations in the event of a Canada Post service disruption.

Government of Canada cheques

Canada Post employees have agreed to deliver the following Government of Canada cheques on a monthly basis:

• Canada Pension Plan (CPP)
• Old Age Security (OAS)
• Canada Child Benefit (CCB)
• Veterans Affairs Canada Disability Pensions

All other cheques

• As a result of the recent service disruption, you may experience delays
• Contact the cheque issuer to determine if the money can be sent to you a different way, such as by Interac e-Transfer® or wire payment
• For cheques issued by CIBC or the Government of Canada, set up direct deposit to get the funds directly transferred to your bank account. For more information, visit set up direct deposits.

• Credit cards that expired in November were mailed in October.
• Credit cards expiring in December or later will be delivered by an alternate mail provider.
• All credit cards will remain active until the last calendar day of the expiring month — for example, December 31 is the expiry date for a card expiring in December.

If you’ve previously added your card to your mobile wallet, you can continue to pay with your mobile device while you wait for the physical card to arrive.

• Request a replacement card through CIBC Online Banking or CIBC Mobile Banking. Replacement cards will be delivered by an alternate mail provider. Expect delays, as it may take a few weeks for your replacement CIBC credit card to arrive.
• If you need your credit card sooner, contact us to have your card shipped to the nearest CIBC Banking Centre for pick up.
• If you previously loaded your credit card details onto your mobile wallet, continue to use your mobile wallet to make purchases. Your replacement card details are automatically updated within your mobile wallet.
• If you did not previously load your credit card details onto your mobile wallet, simply:
  • Sign on to CIBC Online Banking or CIBC Mobile Banking with a card other than the lost or stolen card
  • Select "Apple Pay Settings" on iOS or Google Pay Settings on Android from “Settings and Security.” Select the credit card you want to add to your mobile wallet
  • Follow the on-screen instructions to add your new card to Apple Pay or Google Pay

You can visit the nearest CIBC Banking Centre to receive a replacement for a lost, stolen or damaged CIBC debit card. Any replacement debit card from a banking centre will not have the same card number as the current one. You’ll need to add this new debit card to your mobile wallet.

You can choose your PIN online by visiting our website. From there, you can follow the instructions. Or, you can visit the nearest CIBC Banking Centre or call Telephone Banking for help setting up a new PIN.

Another mail delivery provider will be delivering your new debit card during the service disruption with Canada Post. It may still take a few weeks for your CIBC debit card to arrive. You can visit the nearest CIBC Banking Centre to receive your debit card sooner.

Another mail delivery provider will be delivering your new CIBC credit card during the service disruption with Canada Post. It may still take a few weeks for your credit card to arrive.

You can order cheques through CIBC Online Banking or CIBC Mobile Banking, but orders will be delayed until service returns to normal. If you have an urgent need, you can choose the “Cheque Express” shipping option.