When you’re waiting in line at the grocery store or walking between meetings, you can tackle your bills with a simple phone call.
With the Telephone Banking Automated System you can:
Register and pay bills
Reverse a payment on the same day
Review your payment history
Stop payment on a cheque
Set up post-dated bill payments
What you’ll need
Your CIBC debit card
A copy of the bill you want to pay
To reverse a payment, you’ll need your reference number
To stop payment on a cheque, you’ll need to know the type of account the payment came from, payment amount, cheque number and payee name
What you do
Enter your 3-digit Telephone Banking PIN
First-time caller? Call 1-800-465-2422Opens your phone app, enter your CIBC debit card number and we'll help you set up your 3-digit PIN.
Already use Telephone Banking? Enter your card number and 3-digit PIN to begin.
To access the Bills menu, select 1, then select 2.
To use our speech-enabled bill payment system, say “billing”, then listen to the prompts.
From the Bills menu, you can:
Pay a bill
To pay a bill, select 1 to choose from a list of your registered bills or enter the last 3 digits of the account number on the bill. Follow the prompts to pay from your chequing or savings account. Enter the amount of the bill using the star key as a decimal. Confirm the amount.
Make a same-day bill payment reversal
To make a same-day bill payment reversal, before 9pm ET, select 2 from the Bills menu. Select 2 again. You’ll be asked to enter the reference number for the bill payment you want to cancel. If you don’t have the reference number handy, the system will give you a list of bills that are eligible for a payment reversal.
Review your bill payment history
To review your bill payment history, select 2 from the Bills menu, then select 1. Select which account you’d like to review.
Stop payment on a cheque
To stop payment on a cheque, select 1 from the main menu, then 5, then 3.
You’ll need to know the type of account the payment came from, the exact amount of the payment, the cheque number and payee name.
Set up post-dated bill payments
To set up post-dated bill payments, select “Post-Dated Bill Payment” from the Bills menu. Enter the account number of the registered bill you want to pay, when you want the payments to begin and the number of payments you want to make.
Transfer money
Move your money without moving from your couch.
With the Telephone Banking Automated System you can:
Transfer money quickly and securely between your accounts
Set up recurring transfers
What you’ll need
Your CIBC debit card
Information on the accounts you’re transferring funds between
What you do
Enter your password First-time caller? Call 1-800-465-2422Opens your phone app, enter your CIBC debit card number and we'll help you set up your 3-digit PIN. Already use Telephone Banking? Enter your card number and 3-digit PIN to begin.
From the main menu, select 1, then 3
Transfer now or in the future Select 1 to transfer funds now or 2 to arrange a post-dated transfer.
Enter the details Select the account you’re transferring funds from and enter the amount, using the star key as a decimal. Select the account you’re transferring funds to.
Check balances
Get a status update on your account so you can stay on top of your balance and transaction history.
With the Telephone Banking Automated System you can:
Check your balance
Review your transaction history
What you’ll need
Your CIBC debit card
What you do
Enter your password First-time caller? Call 1-800-465-2422Opens your phone app, enter your CIBC debit card number and we'll help you set up your 3-digit PIN. Already use Telephone Banking? Enter your card number and 3-digit PIN to begin.
Choose your topic To check your balance, select 1 from the main menu, then 1.
To review your transaction history, select 1
Manage your account
Manage your account services from wherever you are, any time you want.
With a Telephone Banking representative you can:
Get information about CIBC’s products and services
Receive financial advice
Order cheques
Find out details about a cheque written from your account
What you do
Enter your password
First-time caller? Call 1-800-465-2422Opens your phone app, enter your CIBC debit card number and we'll help you set up your 3-digit PIN.
Already use Telephone Banking? Enter your card number and 3-digit PIN to begin.
Order cheques
From the main menu, select 1, then 5, then 2.
If you don't need to make any changes, you can order cheques through the Telephone Banking Automated Service.
Get cheque details
If you want details about a cheque written from your account, a representative can tell you the amount, posting date and payee information and mail a copy of the cheque to your address. You can also find out cheque details when you sign on to CIBC Online Banking.
