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Submit the claim form

Complete and return the claim form for your creditor insurance coverage on your CIBC Mortgage, Credit Card, Personal Line of Credit or Personal Loan.

Find your claim form(s) Skip to documents.

Submit a claim online

Claims for CIBC Payment Protector™ Insurance for Credit Cards can be submitted through our online portal.

Submit a credit card claim

Call us

Contact the CIBC Creditor Insurance Helpline: 1-800-465-6020 Opens your phone app..

Creditor Insurance for CIBC Mortgages, CIBC Personal Lines of Credit, CIBC Personal Loans and CIBC Payment Protector™ Insurance for Credit Cards are underwritten by the Canada Life Assurance Company (Canada Life).

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Play video: CIBC Creditor Insurance - Submitting a Claim (1:29)

Transcript for submitting a claim on CIBC Creditor Insurance. Opens a new window.

Choose your insurance coverage

To submit your claim, follow the instructions outlined in the claim form, including where to submit your completed documents.
 

Disability Insurance Claim Form (PDF, 390 KB) Opens a new window.

Job Loss Insurance Claim Form (PDF, 215 KB) Opens a new window.

Critical Illness Insurance Claim Form (PDF, 210 KB) Opens a new window.

Life Insurance Claim Form (PDF, 215 KB) Opens a new window.

Frequently asked questions

Need help with your claim?

Call us:  1-800-465-6020 Opens your phone app.