Always available

One-stop travel assistance
Available 24 hours a day, 7 days a week
Helpful advice when you need it

From Canada or the U.S., call 1-800-281-9109 Opens your phone app.

From all other locations, call collect 1-416-340-6524 Opens your phone app.

Travel Assistance

What to do in the event of an emergency

Call Allianz Global Assistance

You must notify Allianz Global Assistance:

Prior to receiving any medical treatment,
If you must cancel, interrupt or delay your trip
If you experience any emergency

Failure to notify Allianz Global Assistance will delay the processing and payment of your claim and may limit the amount of your claim payment.

Additional services included with your travel insurance

Pre-travel — Know your destination

While planning your trip, call Allianz Global Assistance to ensure you have key travel-related information about your destination, including:

Passport and Travel Visa information
Health hazards advisory
Inoculation requirements
Weather information
Currency exchange information
Consulate and embassy locations
Translation and interpreter services

En route — Overcome any unforeseen setbacks

If you encounter unexpected travel-related setbacks during your trip, simply call Allianz Global Assistance to help you with the following:

(This list of services is for your convenience only — we don't cover any expenses related to these helpful services.)

Missing baggage

If your baggage is lost, stolen or delayed while you’re using a common carrier, Allianz Global Assistance will advise you of the proper reporting procedures and help you maintain contact with the appropriate companies or authorities to help resolve the problem.

You may be reimbursed up to your coverage amount if you purchase the CIBC Trip Cancellation and Trip Interruption Enhanced Plan. This coverage is also included in the CIBC Comprehensive Plan.

Emergency message services

Allianz Global Assistance will take emergency messages from or for you.

Emergency ticket replacement

Alliance Global Assistance will help you replace lost or stolen airline tickets.

Emergency cash services

In the event of an emergency, Allianz Global Assistance will arrange for cash to be available to you through a friend, family member, business or your credit card company.

Replacing prescription drugs

When permitted by law and with the approval of the patient's physician(s), Allianz Global Assistance will assist you in obtaining prescription drugs and other necessary personal medical items which have been forgotten, lost or depleted while travelling.

Legal services

Allianz Global Assistance will help you contact a local attorney or the appropriate consular officer if you are arrested or detained, are in a traffic accident or otherwise require legal help.

Bail bond services

These can be coordinated for you in all locations where they're available.

Our partners

CIBC earns compensation from the insurer for the promotion of CIBC Travel Insurance plans.

Distributing firm

CIBC Travel Insurance is administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. Allianz Global Assistance provides CIBC travel assistance and claims services in respect of all insurance coverage under CIBC Travel Insurance plans.

AZGA Insurance Agency Canada Ltd. operating as Allianz Global Assistance

4273 King Street East
Kitchener, Ontario
N2P 2EP
519-742-2800Opens your phone app.

The insurers

CIBC Travel Insurance plans are underwritten by Co-operators Life Insurance Company, which covers accident and sickness benefits, and The Sovereign General Insurance Company, which covers property and casualty benefits.

Co-operators Life Insurance Company

1920 College Avenue
Regina, Saskatchewan
S4P 1C4
1-800-454-8061Opens your phone app.

The Sovereign General Insurance Company

140 – 6700 Macleod Trail South East
Calgary, Alberta
T2H 0L3
1-800-510-0354Opens your phone app.

More information about CIBC Insurance

Licensed sectors

CIBC Travel Insurance is licensed to sell damage insurance (broker) and insurance of person.

Registration number

CIBC is registered with the Autorité des marches financiers (AMF) under 600575. Verify CIBC on AMF’s site Opens in a new window.

Complaints

Are we not meeting all of your expectations? Follow Allianz’s complaint process Opens in a new window.