Manage Your Money with Balance Alerts

How it works

Balance alerts are automatically turned on for your personal accounts.

Make sure your email or Canadian mobile phone number is up-to-date, or register for CIBC Mobile and Online Banking^® so you can receive balance alerts. Learn how to update your personal information.

Note: If your account is below the balance alert threshold, you’ll only receive an alert after your next transaction.

Balance alerts will notify you when

The available balance – excluding overdraft protection and funds on hold – in your personal chequing, savings or eligible¹ registered account drops below an amount you set, or $100 by default.
The available credit on your personal credit card or line of credit account drops below an amount you set, or $100 by default.²

Personalize your balance alerts

Choose your balance alert threshold

You’ll receive an alert if your account’s available balance or credit goes below the amount you set. If you don’t set an amount, we’ll send alerts if the available balance or credit drops below $100.

Choose how you get notified

We’ll send you balance alerts via email or text message by default, but you can always change your contact method to push notifications if you’d like. Text message alerts will only be sent to Canadian mobile phone numbers. If you have CIBC Mobile or Online Banking, you’ll also get notified in My Messages. Also, keep in mind that carrier charges may apply.

Choose which accounts get balance alerts

You can turn alerts off or on for each account in mobile or online banking. Reply “STOP” to opt out of all balance alerts received via text message.

Laptop showing how to set up CIBC alerts on your computer.

Manage your alert preferences

Managing balance alert preferences is simple with mobile and online banking.

Step 1

Sign on to CIBC Mobile or Online Banking.

Step 2

Select “Manage My Alerts” from the menu.

Step 3

Select the “Reminders” category and then go to “Balance Alerts.”

Step 4

Turn alerts off or on for each account. When an alert is activated, you can change your alert threshold and contact method.

Manage your account now

Sign on to online banking

Download our award-winning mobile app

Keep yourself safe

There are often signs that a text or email isn’t from CIBC. Here are some quick tips to help you recognize a CIBC balance alert.

Our message will:

include your name or the last 4 digits of your account number.

include your balance alert threshold amount.

Our message won't:

ask for your sign-on ID, password, PIN or other personal information.

direct you to a third-party website.

Stay on top of your money with CIBC balance alerts

How it works

Balance alerts will notify you when

Personalize your balance alerts

Choose your balance alert threshold

Choose how you get notified

Choose which accounts get balance alerts

Manage your alert preferences

Step 1

Step 2

Step 3

Step 4

Manage your account now

Download our award-winning mobile app

Keep yourself safe

Our message will:

Our message won't: