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Digital banking how-to

How to manage your marketing preferences

Learn how to customize your CIBC marketing communications across different delivery methods including email, text and more.

What are marketing preferences?

These preferences let you choose which types of marketing communications you receive. Types of communications could include offers, recommendations, product information and more. Examples of different delivery methods of CIBC marketing communications include email, text and phone calls.

How do I manage my CIBC marketing preferences?

Manage your preferences through mobile banking

Make sure you have the latest version of the app downloaded for the best mobile banking experience.

Phone screen displaying CIBC Mobile Banking App sign on page.

Step 1

Sign on to the mobile banking app.

Phone screen displaying mobile app homepage with the bottom menu magnified.

Step 2

Select “More” from the bottom menu.

Phone screen displaying “Settings and Security” option on the “More” page.

Step 3

Select “Settings and Security.”

Phone screen menu with “Marketing Preferences” option magnified.

Step 4

Select “Marketing Preferences.”

Phone screen displaying “Marketing Preferences” page with the option to turn on or turn off various marketing communication delivery methods including email and text.

Step 5

Review the different types of marketing communications and delivery methods and select the options you’d like to turn on or turn off.

Phone screen showing “Confirm” button on the “Marketing Preferences” page.

Step 6

Select “Confirm” to save your choices.

Step 7

Review your contact information and select “Ok” if everything is correct or select “My profile” to update your information.

Ready to manage your preferences?

Get started with mobile banking Skip to get started with mobile and online banking.

Manage your preferences through online banking

Laptop screen displaying CIBC Online Banking sign on page.

Step 1

Sign on to online banking.

Laptop screen displaying menu on online banking homepage with the bottom left menu magnified to show “Preference Centre.”

Step 2

Select “Preference Centre” from the left menu bar.

Laptop screen displaying “Preference Centre” page with “Marketing Preferences” option.

Step 3

Navigate to “Marketing Preferences” and select “Update.”

Laptop screen displaying “Marketing Preferences” page with the option to turn on or turn off various marketing communication delivery methods including email and text.

Step 4

Review the different types of marketing communications and delivery methods and select the options you’d like to turn on or turn off.

Laptop screen showing “Confirm” button on the “Marketing Preferences” page.

Step 5

Select “Confirm” to save your choices.

Step 6

Review your contact information and select “Ok” if everything is correct or select “My profile” to update your information.

Ready to manage your preferences?

Sign on to online banking to get started Opens a new window.

CIBC Mobile Banking® App

Manage your preferences through mobile banking

Make sure you have the latest version of the app downloaded for the best mobile banking experience.

Phone screen displaying CIBC Mobile Banking App sign on page.

Step 1

Sign on to the mobile banking app.

Phone screen displaying mobile app homepage with the bottom menu magnified.

Step 2

Select “More” from the bottom menu.

Phone screen displaying “Settings and Security” option on the “More” page.

Step 3

Select “Settings and Security.”

Phone screen menu with “Marketing Preferences” option magnified.

Step 4

Select “Marketing Preferences.”

Phone screen displaying “Marketing Preferences” page with the option to turn on or turn off various marketing communication delivery methods including email and text.

Step 5

Review the different types of marketing communications and delivery methods and select the options you’d like to turn on or turn off.

Phone screen showing “Confirm” button on the “Marketing Preferences” page.

Step 6

Select “Confirm” to save your choices.

Step 7

Review your contact information and select “Ok” if everything is correct or select “My profile” to update your information.

Ready to manage your preferences?

Get started with mobile banking Skip to get started with mobile and online banking.

CIBC Online Banking®

Manage your preferences through online banking

Laptop screen displaying CIBC Online Banking sign on page.

Step 1

Sign on to online banking.

Laptop screen displaying menu on online banking homepage with the bottom left menu magnified to show “Preference Centre.”

Step 2

Select “Preference Centre” from the left menu bar.

Laptop screen displaying “Preference Centre” page with “Marketing Preferences” option.

Step 3

Navigate to “Marketing Preferences” and select “Update.”

Laptop screen displaying “Marketing Preferences” page with the option to turn on or turn off various marketing communication delivery methods including email and text.

Step 4

Review the different types of marketing communications and delivery methods and select the options you’d like to turn on or turn off.

Laptop screen showing “Confirm” button on the “Marketing Preferences” page.

Step 5

Select “Confirm” to save your choices.

Step 6

Review your contact information and select “Ok” if everything is correct or select “My profile” to update your information.

Ready to manage your preferences?

Sign on to online banking to get started Opens a new window.

Frequently asked questions

What types of CIBC marketing preferences can I manage?

You can turn on and turn off the different methods we use to communicate with you.

Here’s an overview of the different types of marketing communications we use:

Type of communication	Description
Email	If email communications are turned on, we’ll send marketing emails to the email address we have for you. If enabled, you agree to us using technologies to track how you interact with them. You can also choose which types of email communications you receive by customizing the following options: Product offers and recommendations: We’ll send you emails about offers and recommended products and services. Features and advice: We’ll send you emails about the benefits of being a CIBC client and ways to make the most of your current products or services.
Text message	If text message communications are turned on, we’ll send marketing texts to your mobile phone number from the short code 101010. In addition to updating your preferences through online or mobile banking, you can unsubscribe from text messages by replying “stop” to 101010 or reply “start” to re-subscribe. You can also choose which types of text message communications you receive by customizing the following options: Product offers and recommendations: We’ll send you texts about offers and recommended products and services. Features and advice: We’ll send you texts about the benefits of being a CIBC client and ways to make the most of your current products or services.
Push notification	If you’ve installed the CIBC Mobile Banking App on a smart phone or tablet and push notification communications are turned on, we’ll send marketing notifications to your device. You can also choose which types of push notifications you receive by customizing the following options: Product offers and recommendations: We’ll send you push notifications about offers and recommended products and services. Features and advice: We’ll send you push notifications about the benefits of being a CIBC client and ways to make the most of your current products or services.
Mobile banking	If mobile banking communications are turned on, we may show you offers or marketing messages when you sign on to CIBC Mobile Banking. You can also choose which types of mobile banking communications you receive by customizing the following options: Product offers and recommendations: We’ll show you messages about offers and recommended products and services. Features and advice: We’ll show you messages about the benefits of being a CIBC client and ways to make the most of your current products or services.
Online banking	If online banking communications are turned on, we may show you offers or marketing messages when you sign on to CIBC Online Banking. You can also choose which types of online banking communications you receive by customizing the following options: Product offers and recommendations: We’ll show you messages about offers and recommended products and services. Features and advice: We’ll show you messages about the benefits of being a CIBC client and ways to make the most of your current products or services.
Direct mail	If direct mail communications are turned on, we’ll send print marketing materials to the address we have for you.
Outbound calls	If outbound call communications are turned on, we’ll call the number we have for you to provide offers and advice.
Inbound calls	If inbound call communications are turned on, we may provide you with offers or marketing messages when you call our contact centre.
ATM	If ATM communications are turned on, we’ll display offers or marketing messages when you use a CIBC bank machine.
Statement insert	If statement insert communications are turned on, we’ll send you offers or marketing messages with the monthly statements where you’re the primary account holder.

How can I manage my marketing preferences if I don’t use mobile or online banking?

When will my marketing preferences be changed?

What does it mean to turn off a marketing preference?

What’s the difference between marketing preferences and account alerts?

What’s the difference between marketing preferences and cookie preferences?

Learn more about digital banking

Set up account alerts

Get transaction and fraud alerts, payment reminders and more.

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Get started

Manage your marketing preferences through the CIBC Mobile Banking App and CIBC Online Banking.

CIBC Mobile Banking App

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CIBC Online Banking

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