Digital banking how to

Replace a lost or stolen credit card

Learn how to replace your lost or stolen card on the CIBC Mobile Banking^® App or online.

Can’t find your credit card? Let us know right away.

If you suspect your credit card is lost or has been stolen, please reach out to us immediately to let us know, as your card may be at risk of unauthorized use.

As a primary cardholder, you can only lock your own card. You won’t be able to lock access for authorized cardholders. They must make their own request.

Can’t find your credit card? Let us know right away.

If you suspect your credit card is lost or has been stolen, please reach out to us immediately to let us know, as your card may be at risk of unauthorized use.

As a primary cardholder, you can only lock your own card. You won’t be able to lock access for authorized cardholders. They must make their own request.

What to expect when reporting a lost or stolen card

Steps to take if your credit card has been stolen

File a police report
Call and inform the credit bureaus
Keep written records
Destroy associated cards and cheques

What happens after you report your card lost or stolen?

Your current card will be deactivated immediately to prevent new transactions
A new card with a new number will be mailed to the address on file

Get started

Manage your card through CIBC Online Banking® and the CIBC Mobile Banking App.

CIBC Online Banking

Bank easily and manage your accounts on your computer.

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CIBC Mobile Banking App

Access our added features and more on your mobile device.