Accessibility Quick Links

Skip to Online Banking
Skip to Content
Skip to Navigation

Digital banking how to

Replace a lost or stolen credit card

Discover how to replace your lost or stolen card on the CIBC app or online.

Keep in mind

If you suspect your credit card was lost or stolen, please inform us immediately as your card may be at risk of unauthorized use.

A primary cardholder can only lock their own card and cannot lock access for authorized cardholders.

Keep in mind

If you suspect your credit card was lost or stolen, please inform us immediately as your card may be at risk of unauthorized use.

A primary cardholder can only lock their own card and cannot lock access for authorized cardholders.

Important tips:

What happens after you report your card lost or stolen?

Your current card will be deactivated immediately to prevent new transactions
A new card with a new number will be mailed to the address on file

Steps to take if your credit card has been stolen?

File a police report
Call and inform the credit bureaus
Keep written records
Destroy associated cards and cheques

Get started

Manage your card through CIBC Online Banking® and the CIBC Mobile Banking® App.

CIBC Online Banking®

Bank easily and manage your accounts on your computer.

Sign on

CIBC Mobile Banking® App

Access our added features and more on your mobile device.