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How to lock or unlock your credit card
Discover how to manage your card’s status on the CIBC app or online.
Important tips:
When should you lock your card?
- Whenever you want to prevent unauthorized transactions.
- If your card has been lost or stolen.
- If you notice any unauthorized transactions on your account, contact us immediately. From Canada or the U.S., call 1-800-663-4575 Opens your phone app.. If you are outside Canada or the U.S., call 1-514-861-9898 Opens your phone app..
What can you still do with a locked card?
- You won’t be able to use the card for new transactions, but you still will be able to access your account through CIBC Online Banking, Mobile, and CIBC ATMs.
- You will be able to manage and redeem points associated with your CIBC credit card.
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CIBC Mobile Banking® App
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