Digital banking how to

How to lock or unlock your credit card

Discover how to manage your card’s status on the CIBC Mobile Banking^® App or online.

Feel secure when you lock your card

If you’ve temporarily misplaced your CIBC credit card, you can easily lock it through CIBC Online Banking® while you search for it.

Follow the steps in this demonstration to protect your card from any unauthorized use.

Keep in mind that locking your card will temporarily prevent new transactions from going through while you try to find it, including select pre-authorized transactions.

If you believe your card is permanently lost, contact us immediately to cancel the card.

Feel secure when you lock your card

If you’ve temporarily misplaced your CIBC credit card, you can easily lock it through the CIBC Mobile Banking app while you search for it.

Follow the steps in this demonstration to protect your card from any unauthorized use.

Keep in mind that locking your card will temporarily prevent new transactions from going through while you try to find it, including select pre-authorized transactions.

If you believe your card is permanently lost, contact us immediately to cancel the card.

What to expect when locking your card

When should you lock your card?

Whenever you want to prevent unauthorized transactions.
If your card has been lost or stolen.
If you notice any unauthorized transactions on your account, contact us immediately. From Canada or the U.S., call 1-800-663-4575 Opens your phone app.. If you are outside Canada or the U.S., call 1-514-861-9898 Opens your phone app..

What can you still do with a locked card?

You won’t be able to use the card for new transactions, but you’ll still be able to access your account through CIBC Online Banking, Mobile and CIBC ATMs.
You will be able to manage and redeem points associated with your CIBC credit card.

Get started

Manage your card through CIBC Online Banking and the CIBC Mobile Banking App.

CIBC Online Banking

Bank easily and manage your accounts on your computer.

Sign on

CIBC Mobile Banking App

Access our added features and more on your mobile device.